Privacy Policy

Last Updated: 1/6/2025

1. Introduction

QBankMD (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services. We comply with all applicable Canadian laws regarding data protection and privacy, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

2. Information We Collect

We collect information that you provide directly to us when you register for an account, use our services, or communicate with us. This may include:

  • Personal information such as your name, email address, and profession
  • Account information such as your username and password
  • Usage data such as your interaction with our services, including questions answered, test scores, and study patterns
  • Communication data when you contact us for support
  • Device and browser information, including IP address, browser type, and operating system

3. How We Use Your Information

We use the information we collect for various purposes, including:

  • Providing, maintaining, and improving our services
  • Processing transactions and sending related information
  • Sending you technical notices, updates, security alerts, and support messages
  • Responding to your comments, questions, and customer service requests
  • Monitoring and analyzing trends, usage, and activities in connection with our services
  • Detecting, preventing, and addressing technical issues, including fraud and security breaches
  • Personalizing your experience and providing tailored content and recommendations

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following situations:

  • With your consent
  • To comply with legal obligations
  • To protect and defend our rights and property
  • With service providers who help us provide and improve our services, subject to strict confidentiality obligations
  • In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company

5. Data Security

We implement appropriate technical and organizational measures to maintain the security of your personal information, including encryption of sensitive data, regular security assessments, and employee training on data protection. However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Your Rights

Under Canadian privacy laws, you have certain rights regarding your personal information:

  • The right to access your personal information
  • The right to correct inaccurate or incomplete information
  • The right to withdraw consent for certain processing activities
  • The right to file a complaint with the Office of the Privacy Commissioner of Canada

To exercise these rights, please contact us using the information provided at the end of this policy.

7. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. Cookies are files with small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at support@qbank.md.